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Legal Policies

Under this Privacy Notice, we,  Jio World Centre (herein referred to as “JWC”, “us”, or “we”), acting as a ‘data controller’, inform you what personal data of yours we collect when you visit our website (www.jioworldcentre.com) or use our services, why we collect it, and what we do with it. The JWC is a multi-facility centre for people to get together, to appreciate art, to exchange ideas, to celebrate culture and to soak in the heritage and vibrancy of our great city, Mumbai. 

We are committed to complying with all applicable data protection and privacy laws and respecting the privacy and data protection rights of all those from whom we may collect data. The collection, usage and disclosure of Information provided/received by natural persons and also meets the requirements established under The Information Technology Act, 2000 – Section 43A and The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“IT Act”) including any amendments or enactments for the time being in force.

Our data protection practices for securing your personal data are benchmarked against global standards. Please take the time to read this Privacy Notice carefully, it is very important that you fully understand how we are processing your personal data and how we are protecting your privacy.

Our contact details:

G Block,
Bandra Kurla Complex, Mumbai 400 098,
Maharashtra
India

What is personal data

Your personal data means any information relating to you, like your name, contact details such as your home address, your telephone number or your email address or an online identifier and any information specific to physical, psychological, genetic, mental, economic, cultural or social identity.

What personal data we collect from you

Data we collect when you avail a service

Some of the services offered on our website requires you to provide personal data. We collect following categories of your personal data:

Identification Data: Including your First Name, Last Name, Email Address, Mobile Number and similar contact information.

Financial Information: payment instrument information, transactions, transaction history, payment method, mode and manner of payment or any other similar information.

Other information (which may include special category personal data): details of government identification documents provided or any other personal information provided in responses to surveys or questionnaires.

Data we collect from children

We do not knowingly collect any personal information from children under the age of 13, unless required for performance of contract you are party. When we intend to collect personal information from children, we take additional steps to protect children’s privacy in accordance with all applicable laws and regulations.

Data we collect from job applicants

When you apply for job application on our website we collect following categories of personal data:

Identification Data: Including your First Name, Last Name, Email Address, Mobile Number, Date of Birth, and other Personal Characteristics like gender.

Employment Related Data: Qualification details, professional experience details, Resume (CV) and other employment related details.

Data we collect when you visit or browse our website

When you browse our website, we automatically collect and store some of your IT data in our server logs and in cookies, which are small files we sent to your computer when you visit our website.

This cookie data does not allow us to directly identify you; however, it records data related to your browsing on our website, such as the pages that you accessed, the date and time you accessed to these pages, your search queries, information on your device, the date and time of your request and referral URL.

You may refuse to accept cookies. However, refusing cookies is likely to disrupt your navigation on our website, in particular by preventing you from accessing certain parts of it.

Lawful basis for processing your personal data

In processing your personal data in connection with the purposes set out in this Privacy Policy, we may rely on one or more of the following legal bases, depending on the circumstances

  • The processing is necessary for the performance of a contract you are a party.
  • The processing is necessary for legitimate interests.
  • The processing is based on your consent.
  • The processing is required to comply with a legal or statutory obligation.

How we use personal data we collect

We only use your personal data within the limits authorized by the laws and regulations. Sometimes, we shall use your personal data because the laws and regulations require us to do so.

We use your personal data for following purposes:

Identification Data

  • To provide information or interactive services through websites to user’s identification information;
  • To administer or otherwise carry out JWC’s obligations in relation to any agreement that you may have entered;
  • To seek user’s feedback;
  • To contact the user in relation to services offered on JWC’s website;
  • To communicate with User/s about JWC’s services and businesses;
  • To process the payments and record transactions in relation to services offered on JWC’s website;
  • To allow the visitor to subscribe to JWC’s news alerts and newsletters;
  • To resolve problems with any goods or services supplied by JWC;

Financial Information

  • To process the payments and record transactions in relation to services offered by JWC;

Other Information

  • To administer or otherwise carry out JWC’s obligations in relation to any agreement that you may have entered;

Employment Related Data 

  • To assist us in the selection of candidates for employment;
  • To match the candidate profiles with open positions available;

Cookie Data

  • To ensure the technical management of the website (including solving technical issues, ensuring technical security, improvement)
  • for analytics and other statistical purposes;
  • for marketing and advertising purposes;

You can refer cookie policy [JWC Cookie Policy] to know more about types of cookies collected, purposes and retention timeline.

How long we retain data we collect

We store your personal data as per our retention policy. This policy is reviewed and updated internally to ensure we do not store your data for longer than is necessary.

We also review how and where we store any data to ensure that we meet our obligation to store data securely.

In addition, some of the data we hold may be subject to certain legal and regulatory obligations, which provide a minimum retention period for different types of data.

Personal data we share or disclose

JWC may be legally required to disclose the Information in the following cases:

  • Where the disclosure is necessary for compliance of a legal obligation
  • Where mandated under the law by government agencies to disclose such Information

We inform you that we may share your personal data with organizations outside of JWC for purposes mentioned in the policy. If the data of is transferred to any of our third parties we adopt a reasonable and equivalent level of data protection practices and procedures to ensure security and privacy of the information shared.

How we protect personal data

We have measures in place to protect your personal data against unauthorized access, use, or disclosure and enforce all reasonable security safeguards to protect your personal data. Our data protection practices are benchmarked against global security standards. We require any business partners and third party service providers with whom we may share or collect your personal data to comply with applicable data privacy and confidentiality requirements.

What rights you have

We are committed to enable you exercising your rights under applicable data protection laws and regulations, you have right:

  • Of access to, and rectification of your personal data;

Additionally if you are from EU, you have right:

  • To erase your personal data;
  • To restrict or object to its processing;
  • To tell us that you do not wish to receive marketing information;
  • In some circumstances, to require certain of your personal data to be transferred to you or a third party
  • To the extent our processing of your personal data is based upon your consent, to withdraw your consent, without affecting the lawfulness of our processing based on your consent before its withdrawal.

You can exercise any of the above rights by contacting us through [https://www.jioworldcentre.com/contact-us]

In the event of any grievance related to collection, usage, retention, sharing and protection of your personal data or questions, comments and requests regarding privacy policy you may contact grievance officer by emailing at Customersupport.JWC@ril.com

If you do not get satisfaction by contacting us, you can also lodge a complaint about our processing of your Personal Data with a data protection authority.

Third party websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to privacy notice

We regularly review our compliance with our Privacy Notice, in particular to make it compliant with new laws and regulations regarding data protection. If there is a change in privacy notice, a list of changes will be displayed on this notice. Even if this Privacy Notice may change from time to time, we will not reduce your rights under this Privacy Notice without your explicit consent.

This website www.jioworldcentre.com (“Website”) and its integrated websites is the property of and belongs to Reliance Industries Limited (“RIL”). RIL solely owns and operates the Jio World Centre (“JWC”).

Please read these terms and conditions carefully, before continuing to use this Website. By accessing, browsing or using this Website, you agree and acknowledge that you have read, understood and agree to be bound by the following terms and conditions of use (“Terms”).

The terms ‘us’ or ‘we’ or ‘our’ refer to JWC/RIL and operator of the Website. The terms ‘user’, ‘you’, or ‘your’ refer to the user or viewer of the Website.

JWC reserves the right to add, modify, amend, cancel, limit, vary or change, either wholly, or in part, at any point in time, these Terms, without prior notice. Further, JWC reserves the right to withdraw, suspend, alter, modify, change or vary the Website, the Website features, the Website content or parts thereof, at its sole discretion, without prior notice. All modifications/amendments to the Terms will be posted on the Website and will become effective immediately upon such posting to the Website. Your continued use of the Website after such change or modification shall be deemed to be your agreement to the revised/modified Terms. Please review these Terms regularly to remain informed of any change. If you do not agree to these Terms, please discontinue using this Website immediately.

1. Website Access, Services and Availability:

This Website is made available free of charge or free to access. However, JWC reserves the right to charge subscription, membership or any other fees from a user, in respect of certain service(s) and products provided on this Website. JWC may make available certain products, services, content and other functionalities through the Website (“Services”). The Services offered on the Website may differ from time to time. Further, JWC reserves the right to terminate or cancel any access or order or redirect a user to a different website, at its sole discretion. JWC does not make any warranty or representation that a user in one region may access, use or obtain the Services from the Website in another region.

2. Registration:

In general, you can access and visit our Website without registering on the Website or otherwise revealing your identity or any personal information about yourself. However, access to certain Services features and Content (defined herein) of the Website, require completion of a simple registration process by the user. The registration may require you to enter information about yourself, as set out herein.

3. User Profile/Registration:

a. Users will have an option to register with us for a subscription on the Website (“User Profile”), which may enable them to have complete access of our Website and avail certain Services and also receive our newsletters/alerts. By completing the online registration process on the Website, you confirm your acceptance of these Terms and our Privacy Policy, as available at: (“Privacy Policy”). JWC may, at its sole and absolute discretion, refuse to accept registration applications for the registration of users on the Website.

b. To complete your registration process, you may be required to provide your full name, email address, mobile number, date of birth, gender, state and city. You must provide complete and accurate information about yourself. You undertake that you will notify us and update this information to keep it current. Any information provided by you to us should be complete and truthful to the best of your knowledge. We are not obliged to cross check or verify information provided by you and we will not take any responsibility for any outcome or consequence as a result of you providing incorrect information or concealing any relevant information from us.

c. You understand that it is your responsibility to protect the information you provide on the Website including but not limited to your username, email address, contact details and mobile number.

d. Our Services and our Website are intended for a general audience and you confirm your acceptance and compliance to these Terms and Conditions to use the Website.

4. Suspension of your access:

We may suspend or terminate your registration or access to all or any part of the Website at any time, if you breach this Terms and Conditions of the Agreement in our reasonable opinion or at our discretion for any reasons as we may think deem fit.

5. Intellectual Property:

All Content featured or displayed on this Website including the trademarks, logos, photos, pictures, audio, video, design, layout and all other content and intellectual property rights, belongs either to and is the property of JWC/RIL, and/or is used under valid license/authorization. Unauthorized copying, use, reproduction, distribution, modification, alteration, dissemination, reposting, hyper-linking, deep-linking, framing, mirroring, downloading or any other use of the Content on this Website in any manner whatsoever, without the prior written authorization of JWC is strictly prohibited.

6. Copyright:

1. Subject to these Terms, all materials, including illustrations, statements, opinions, articles, views, photographs, products, images, artwork, designs, text, graphics, logos, images, audio and video clips and software (collectively, “Content”) appearing on this Website are owned or controlled by JWC/RIL and/or its subsidiaries, affiliates, licensors and content suppliers and are protected by worldwide design, trademark, trade dress, copyright and other intellectual property laws. JWC/RIL retains copyright on all Information, including text, graphics and sound and all trademarks displayed on this Website are owned by JWC/RIL or used under licence by its affiliates.

2. You may:

  • Use and display the materials only on your personal computer only for personal use. JWC grants you a limited, personal, non-exclusive and non-transferable license only for such use.
  • Print copies of the information on this Website for your personal use only and store the files on your computer for personal use

3. You may not:

  • copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), download, display, perform, reproduce, distribute, modify, edit, alter, enhance, broadcast or tamper with in any way or otherwise use any material contained in the Website except as set out under "You may". These restrictions apply in relation to all or part of the material on this Website;
  • copy and distribute this information on any other server, or modify or re-use text or graphics on this system or another system. No reproduction of any part of the Website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or Website, whether in hard copy or electronic format, including postings to any other website.
  • remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the Website; link to this Website; without our express written consent.

7. Trademarks:

This Website and the Content therein are intended solely for personal, non-commercial use by the users of this Website. You may not copy Content from this Website, or otherwise modify, obscure or delete any copyright or other proprietary notices on this Website. No right, title or interest in any materials or software, if applicable, on this Website is transferred to you from your use of this Website. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, this Website, or any related software without the prior written authorization of JWC.

8. Information Security:

We are committed to safeguard the security and confidentiality of any information you provide to us. We understand that you accept the inherent security implications of providing information over the internet or world wide web and will not hold us responsible for any breach of security or disclosure of personal information. If you become aware of any violation of the security of data or the Agreement, please contact us immediately.

9. Indemnity:

You agree to indemnify us, our Affiliates or and other persons involved in the creation of this Website for all damages, losses and costs (including legal costs) which arise out of or relate to your use of this Website or any acts committed by you in violation of applicable laws and this Agreement. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy, trade mark infringement and breach of this Agreement.

10. Limitation of Liability

In no event JWC/RIL including affiliates and their respective owners, directors, officers, agents, shareholders and partners shall be liable for any loss or damage whatsoever including without limitation direct, indirect, punitive, incidental and consequential damages, lost profits, or damages resulting from the use or inability to use the Website whether based on warranty, contract, tort or in any other means or action.

11. Warranty:

All content, information and materials (including Content) on this Website are provided to you on an "AS IS" and “AS AVAILABLE” basis, without warranty or guarantee of any kind, either express or implied. Particularly, no warranty regarding fitness for a particular purpose; uninterrupted access, security; accuracy, completeness or up-to-date information; or freedom from errors, virus, malware, Trojans, bugs, worms, infections, etc., is given in connection with this Website or use thereof.

12. Redressal of Grievance:

  • if you have any complaints or concerns with regards to content of this Website or to report or the content alleged to be an infringement of your rights in any way or any abuse of applicable laws, breach of Terms of this Application you may write to us at the below mentioned address or send us an email at the below mentioned email id: info@jioworldcentre.com
  • Providing your contact information including email, address, and telephone number where you can be contacted if required.

13. Applicable Law and Jurisdiction:

These terms and conditions are governed by and to be interpreted in accordance with laws of India, Mumbai without regard the exclusive jurisdiction of the courts located at Mumbai, India for any matter or disputes.

Last updated on 18th November 2020.

GENERAL TERMS & CONDITIONS
FOUNTAIN OF JOY- DHIRUBHAI AMBANI SQUARE

 

The holder of the E-Pass to the Fountain of Joy Show (“Show”) at Dhirubhai Ambani Square (“DAS”) is subject to the following terms and conditions: - 

1.    The E-Pass is issued without any monetary consideration and cannot be exchanged or 
2.    The E-Pass will be valid only for the Show at the date and time mentioned on the E-Pass. The E-Pass is non-changeable and non-replaceable.
3.    Each guest shall be required to have a valid E-Pass and entry shall be permitted only upon presentation of the E-Pass. Guests under the age of fourteen (14) years shall be accompanied by an adult.
4.    E-Pass (es) procured from unauthorised agents or third parties is/are not valid. 
5.    E-Pass (es) shall be cancelled immediately if sold or used for advertising, promotion or other commercial purposes, without the prior written consent of the Management.
6.    Smoking of cigarettes, consumption of tobacco products, bidi, liquor or any other prohibited substance is strictly prohibited. 
7.    All E-Passes always remain the property of Management and constitute a personal revocable license from Management to the E-Pass holder. 
8.    Late arrivals may be admitted solely at the discretion of the Management.
9.    The E-Pass Holder may be subject to search at any time during their visit inside the DAS area, for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances. Carrying of such prohibited items is strictly prohibited and is grounds for immediate denial of entry/eviction from the premises.  
10.    E-Pass Holder is required during their entire visit to the DAS, to adhere to and comply with all COVID-19 related protocols issued by any statutory authority for the time being in force including protocols relating to social distancing, hygiene, wearing of masks, production of  vaccination certificates and completion of 14 days from the second dose of vaccination... Management reserves the right to refuse admission or remove from the DAS area, any person(s)  not adhering to such protocols at its absolute discretion. 
11.    Consumption of outside Food and beverages (except drinking water) is strictly not permitted inside the DAS area.
12.    The Management and/or its affiliates shall not be liable for any direct, consequential or incidental damages and/or losses that the E-Pass Holder may suffer or purport to suffer from their visit for any reasons including without limitation due to Show cancellation, loss of personal belongings, personal injury and/or death. 
13.    The Management reserves the right to refuse admission/evict any person(s), to alter the Show schedule and to alter the viewing arrangement at its sole discretion.
14.    The E-Pass Holder must not use umbrellas, parasols or any other expandable rain gear inside DAS, to ensure guest safety and unhampered viewing pleasure of all guests.   
15.    During the visit, the E-Pass Holder expressly agrees and consents to being recorded, photographed, filmed, identified and/or otherwise digitally captured (collectively called “Recordings”) in whatever manner by the Management or its affiliated entities and/or by such third parties as the Management may authorize at its sole discretion, at any time during the visit. The E-Pass Holder acknowledges that all Recordings are the sole property of the Management which is at liberty to use, edit, alter, copy, exhibit, publish either by posting on websites, brochures or in any other manner and distribute Recordings without payment of any consideration through any media, formats or technology, now known or hereafter developed, for promotional or commercial purposes or for any reason whatsoever, at any time as Management  may in its absolute discretion deem fit. 
16.    The E-Pass is valid for entry only to the Show at the DAS.
17.    The E-Pass Holder shall indemnify and keep Management indemnified against all losses arising from or in any manner relating to their visit at DAS and /or the breach of the terms and conditions. 
18.    In case of difference of opinion, the decision of the Management shall be final and binding.
19.    In case of any dispute, Courts in Mumbai shall have exclusive jurisdiction.

E-PASS BOOKING -  TERMS & CONDITIONS 
FOUNTAIN OF JOY- DHIRUBHAI AMBANI SQUARE


Tickets to the Fountain of Joy Show (“Show”) at the Dhirubhai Ambani Square (“DAS”) can be reserved free of charge through the official website www.jioworldcentre.com/dhirubhai-ambani-square and through authorised channel partners. Judiciousness in reserving tickets is requested so as not to deprive others the opportunity of viewing the Show. Reservation of tickets is subject to the following terms and conditions: 
(1)    Booking confirmation will be sent via SMS/e-mail/ WhatsApp with a link to download the E-Pass with a QR Code (“E-Pass”) which needs be presented for entry to the DAS. 
(2)    The E-Pass is valid only for a specific Show date and time shown on the E-Pass and cannot be changed or transferred.
(3)    The E-Pass is valid only if booked through the website, or through authorised third-party channel partners.
(4)    The E-Pass is only a confirmation of booking and admission is on first-come-first served basis.
(5)    Food and beverages for the Show can be prebooked.
(6)    Reserved E-Pass can be cancelled by calling our helpline number +91 22 3570 8999.  
(7)    Management reserves the right to cancel the Show at any time without assigning any reason whatsoever and the Management shall make reasonable endeavours to intimate the guest of such cancellation via SMS on the registered phone number or by email on the registered email. The guest shall have no right to demand either a re-scheduling of the Show or re-booking of E-Pass which shall be entirely at the Management’s discretion.
(8)    The decision of the Management on all matters shall be final and binding.

FOUNTAIN OF JOY- DHIRUBHAI AMBANI SQUARE
E-TICKET BOOKING - TERMS & CONDITIONS

 

Tickets to the Fountain of Joy Show (“Show”) at the Dhirubhai Ambani Square (“DAS”) can be purchased through the official website www.jioworldcentre.com/dhirubhai-ambani-square and through authorised channel partners and is subject to the following terms and conditions: 
(1)    Tickets once purchased cannot be cancelled, exchanged, or replaced and are non-refundable and non-transferable. 
(2)    Booking confirmation will be sent via SMS/e-mail/ WhatsApp with a link to download the E- Ticket with a QR Code (“E-Ticket”) which needs be presented for entry to the DAS. The E-Ticket is valid only for a specific Show date and time shown on the E- Ticket and cannot be changed or transferred.
(3)    The E-Ticket is valid only if booked through the website, or through authorised third-party channel partners.
(4)    The E- Ticket is only a confirmation of booking and rights of admission  are reserved.
(5)    Food and beverages for the Show can be prebooked.
(6)    Management reserves the right to cancel the Show at any time without assigning any reason whatsoever and shall refund the ticket price to the original mode of payment within 7(seven) to 10(ten)days of such cancellation.
(7)    No refund shall be given should the Show be cancelled due to disruption of power supply or any other reason after the Show has commenced.  
(8)    The decision of the Management on all matters shall be final and binding.

GENERAL TERMS & CONDITIONS
FOUNTAIN OF JOY- DHIRUBHAI AMBANI SQUARE

 

The holder of the E-Pass to the Fountain of Joy Show (“Show”) at Dhirubhai Ambani Square (“DAS”) is subject to the following terms and conditions: - 

1.    The E-Pass is issued without any monetary consideration and cannot be exchanged or 
2.    The E-Pass will be valid only for the Show at the date and time mentioned on the E-Pass. The E-Pass is non-changeable and non-replaceable.
3.    Each guest shall be required to have a valid E-Pass and entry shall be permitted only upon presentation of the E-Pass. Guests under the age of fourteen (14) years shall be accompanied by an adult.
4.    E-Pass (es) procured from unauthorised agents or third parties is/are not valid. 
5.    E-Pass (es) shall be cancelled immediately if sold or used for advertising, promotion or other commercial purposes, without the prior written consent of the Management.
6.    Smoking of cigarettes, consumption of tobacco products, bidi, liquor or any other prohibited substance is strictly prohibited. 
7.    All E-Passes always remain the property of Management and constitute a personal revocable license from Management to the E-Pass holder. 
8.    Late arrivals may be admitted solely at the discretion of the Management.
9.    The E-Pass Holder may be subject to search at any time during their visit inside the DAS area, for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances. Carrying of such prohibited items is strictly prohibited and is grounds for immediate denial of entry/eviction from the premises.  
10.    E-Pass Holder is required during their entire visit to the DAS, to adhere to and comply with all COVID-19 related protocols issued by any statutory authority for the time being in force including protocols relating to social distancing, hygiene, wearing of masks, production of  vaccination certificates and completion of 14 days from the second dose of vaccination... Management reserves the right to refuse admission or remove from the DAS area, any person(s)  not adhering to such protocols at its absolute discretion. 
11.    Consumption of outside Food and beverages (except drinking water) is strictly not permitted inside the DAS area.
12.    The Management and/or its affiliates shall not be liable for any direct, consequential or incidental damages and/or losses that the E-Pass Holder may suffer or purport to suffer from their visit for any reasons including without limitation due to Show cancellation, loss of personal belongings, personal injury and/or death. 
13.    The Management reserves the right to refuse admission/evict any person(s), to alter the Show schedule and to alter the viewing arrangement at its sole discretion.
14.    The E-Pass Holder must not use umbrellas, parasols or any other expandable rain gear inside DAS, to ensure guest safety and unhampered viewing pleasure of all guests.   
15.    During the visit, the E-Pass Holder expressly agrees and consents to being recorded, photographed, filmed, identified and/or otherwise digitally captured (collectively called “Recordings”) in whatever manner by the Management or its affiliated entities and/or by such third parties as the Management may authorize at its sole discretion, at any time during the visit. The E-Pass Holder acknowledges that all Recordings are the sole property of the Management which is at liberty to use, edit, alter, copy, exhibit, publish either by posting on websites, brochures or in any other manner and distribute Recordings without payment of any consideration through any media, formats or technology, now known or hereafter developed, for promotional or commercial purposes or for any reason whatsoever, at any time as Management  may in its absolute discretion deem fit. 
16.    The E-Pass is valid for entry only to the Show at the DAS.
17.    The E-Pass Holder shall indemnify and keep Management indemnified against all losses arising from or in any manner relating to their visit at DAS and /or the breach of the terms and conditions. 
18.    In case of difference of opinion, the decision of the Management shall be final and binding.
19.    In case of any dispute, Courts in Mumbai shall have exclusive jurisdiction.

FOOD & BEVERAGE BOOKING - TERMS & CONDITIONS 
FOUNTAIN OF JOY- DHIRUBHAI AMBANI SQUARE

 

Pre-booked Food & Beverages (F&B) shall be subject to the following terms and conditions:-. 
(1)    Booking confirmation will be sent via SMS/e-mail/WhatsApp with a link to download the booking ID with a QR Code.
(2)    The booking ID must be presented at the F&B counter for collection of the booked food and beverages. 
(3)    The advance booking is valid only for the specific Show date and time shown on the booking ID. 
(4)    F&B once booked cannot be cancelled and is non-refundable. 
(5)    Consumption of outside food and beverages (except drinking water) at the DAS is prohibited. 
(6)    In the event of the Show being cancelled/rescheduled, refund will be processed and credited back to the customer’s original payment method within a period of 10 working days. The refund processing time may vary under special circumstances (such as holidays, strikes, bank delays etc) and the customer shall not hold the Management liable for the delay.
(7)    In case of any queries contact our helpline number +91 22 3570 8999. 
(8)    The decision of the Management on all matters shall be final and binding.

JIO WORLD CENTRE - PARKING
TERMS AND CONDITIONS

[Operational Hours: - 8.00 am to 1.00 am (of the subsequent day)]

Entry to and use of the car parking facility (“Parking Facility”) is subject to certain Terms and Conditions (“Terms”) as set out hereinbelow: 

  • The Terms are intended to regulate vehicular and pedestrian movement within the Parking Facility and to ensure safety of vehicles, pedestrians and of the Parking Facility. 
  • Rights of admission to the Parking Facility are reserved.
  • The Parking Facility is available on a “first come, first served” basis and is subject to availability.
  • Security/Parking Facility personnel shall be entitled to inspect any vehicle at any time during entry/exit.               
  • The speed limit within the Parking Facility is 10 kilometres per hour.
  • Long-term parking is not permitted for transient ticket holders. 
  • Customers are required to inform and seek permission from the Parking Facility staff in advance if their vehicle is likely to be parked before and/or beyond the operational hours at the Parking Facility. 
  • If the Vehicle is parked beyond a period of 48 hours, without prior intimation then the management shall have the right to tow away the Vehicle outside of the Parking Facility at the risk and expense of the customer.
  • Customers are required to adhere to all directional signs displayed and/or directions/instructions given by the Parking Facility staff within the Parking Facility for the safety of all concerned. 
  • Parking is prohibited in any parking space marked “Reserved” unless the same has been specifically allocated to the customer. Parking is permitted only in parking spaces designated for general parking and facing the aisle. Dedicated parking spaces have been allocated for differently abled persons, senior citizens and for electric cars. 
  • Pedestrians, children, senior citizens, differently abled, and persons with special needs shall have first right of way, and drivers shall maintain safe distance. 
  • Loitering is not permitted within the Parking Facility and customers are required to exit the Parking Facility immediately after parking their vehicles, by the nearest passenger lift or stairs. 
  • Customers are responsible for ensuring that their vehicle is properly parked and secured.
  • Parking of vehicles within the Parking Facility is solely at the customer’s risk. Neither the management, its affiliates nor the operator shall be liable for any loss /damage/theft of any nature whatsoever either to any person (including personal injury) or to the property including the vehicle arising out of the use of the Parking Facility. 
  • Customers are requested not to leave any valuables or expensive items unattended or inside the Vehicle. 
  • Customers must inform the parking crew/administration representative immediately upon becoming aware of any suspicious object/activity at or around the Parking Facility.
  • Pets and photography are not allowed inside the Parking Facility.
  • Possession of liquor, narcotics, firearms, weapons, inflammables, explosives or otherwise any hazardous material, or any other prohibited substance is not permitted. Any person found in possession of any such prohibited item may be denied entry and / or evicted from the Parking Facility.
  • Smoking of cigarettes, consumption of tobacco products, bidi, liquor or any other prohibited substance is strictly prohibited. 
  • The Parking Facility shall be under CCTV surveillance and customer and vehicular movements etc. may be recorded.
  • Spitting is strictly prohibited, and customers are expected to lend their support and cooperation in maintaining cleanliness and hygiene within the Parking Facility.  
  •  Parking Facility staff are not authorized to accept any customer possessions or items for safe custody or storage.
  • Handing over vehicle keys to authorized operator personnel (“Valet”) shall be at the sole discretion, risk and liability of the customer. Production of the parking ticket issued at the time of entry to the Parking Facility shall be sole satisfactory evidence for the Valet to deliver the vehicle to such person.
  • Customers must retain the parking ticket until the vehicle is removed from the Parking Facility and must pay the parking charges and/or penalty as duly notified. 
  • Parking fees are payable each time the vehicle enters the Parking Facility. In case of loss of parking ticket/MIFARE Card/Pass, an administrative fee of Rs. 500/- over and above the parking fee shall be payable. Alongwith the administrative fee the Customer must also produce a valid Government-issued Photo Identity proof of the Customer and/or Registration Certificate of the vehicle to the Parking Facility staff.  
  • Customers agree to the Managements’ right of lien on parked vehicles as guarantee for payment of parking fees, penal charges or any other amounts due for use of the Parking Facility.
  • Vehicles may be moved within the Parking Facility by the operator at its sole discretion and at the Customer’s cost and responsibility, to avoid obstruction to vehicular movement or for the more efficient arrangement of the Parking Facility. Customers are liable for any damage caused by them or by their vehicle to the Parking Facility and/or to other vehicles parked inside the car Parking Facility.    
  • Customer shall indemnify and keep management and the operator indemnified against all losses arising from or in any manner relating to their usage of the Parking Facility and/or the breach of the Terms. 
  • In the event of emergency please contact the helpline number +91 22 3570 8999.
  • In case of a difference of opinion, the decision of the management shall be final and binding.
  • In case of any dispute, the courts of Mumbai shall have exclusive jurisdiction.
     

JIO WORLD CENTRE - VALET PARKING
TERMS AND CONDITIONS

 

[Operational Hours: 8.00 am to 1.00 am (of the subsequent day)]

Use of the valet parking facility (“Valet Facility”) is subject to certain Terms and Conditions as set out hereinbelow: -

Valet Facility Tariff :-

 

Weekdays

Mon-Fri

Weekend

Sat-Sun

 Valet Service Charges (Up to 4 Hrs)Rs. 250Rs. 300
Every Additional HourRs. 50Rs. 50
*Charges are inclusive of GST

 

  • Customers must retain the valet tag until exit from the valet facility.
  • Use of the Valet Facility is solely at User’s risk. Neither the Management, nor its affiliates nor  any operator of the Valet Facility shall be liable for any loss, damage, injury or theft of any nature whatsoever either to any person (including personal injury) or to  property of the User including the vehicle, arising out of the use of the Valet Facility.
  • Users are requested not to leave any valuables or expensive items inside the vehicle.
  • For any vehicle parked beyond closing business hours without prior intimation, the management shall have the right to tow away the vehicle outside of the parking facility solely at the User’s risk and expense.
  • User shall not attribute to nor shall the Management be liable for any mechanical, structural or electrical failure of any part of the vehicle, including any damage to windscreen, glass, mirrors, tyres and wheels nor for any scratches, dents or damage caused to the vehicle or any deterioration in the condition of the vehicle from the use of the Valet Facility.
  • Valet Facility staff are not authorized to accept any possessions or items for safe custody or storage from the User.
  • In case of loss of valet ticket/receipt vehicle is will handed over only upon valid proof of ownership of the vehicle.
  • Rights of use of the Valet Facility are reserved.
  • Loss of Valet Tag attracts a fee of Rs. 500/- in addition to the Valet Facility Tariff payable.
  • Management has right of lien on parked vehicles for payment of Valet Facility Tariff and /or any penal charges for use of the Valet Facility.
  • In the event of emergency please contact the helpline number +91 22 3570 8999.
  • In case of difference of opinion, the decision of the Management shall be final and binding.
  • In case of any dispute courts of Mumbai shall have exclusive jurisdiction.